Privacy policy

Who handles your request

Phoenixville Waterproofing is an independently operated homeowner information and referral website. The website operator reviews requests and can be reached at contact@phoenixvillewaterproofing.com. The website is not the contractor performing construction work.

Information you provide

The inquiry form collects your name, phone number or email address, ZIP code, selected basement problem, when it occurs, and any message you choose to provide. It also records your consent, submission time, a request identifier, and limited source-page and campaign information. Please do not include sensitive identification, payment information, or information unnecessary to your request.

How information is used and shared

The operator uses your information to review and respond to your request and, where a suitable referral arrangement is available, forward it to an independent local waterproofing or related home-service business. Submitting a request does not mean a contractor has been assigned or guarantee a response, appointment, or quote.

The website does not distribute the same request to multiple competing service providers. A business receiving your referral may receive the contact information and problem details you submitted so it can evaluate the request and contact you. That business is separate from this website and may have its own privacy practices.

Your submission is not used for unrelated marketing unless you separately agree. Information may also be used to prevent abuse, handle questions or disputes, and meet applicable obligations.

Storage and operational services

Requests are stored in a Cloudflare D1 database. Hosting, database, workflow automation, and email services process information needed to operate the site and deliver notifications. The current notification workflow uses Zapier and Gmail. Copies of a request may therefore exist in database records, workflow history, and email.

The database also keeps a history linked to your request, such as its creation, notification status and any recorded referral, qualification, provider contact, appointment, estimate or sales outcome. When known, a participating provider and related job value or referral revenue may be recorded for operating and evaluating the referral service. A sent notification does not establish that a provider has contacted you.

Access should be limited to the operator and authorized service providers for those purposes. No internet transmission or electronic storage system can be guaranteed completely secure.

Technical information

The form endpoint uses the connecting IP address temporarily for rate limiting and abuse prevention. IP addresses and browser user-agent strings are not stored as fields in the lead database. Hosting and other operational services may process technical request information under their own practices.

The site retains limited campaign identifiers and the source page associated with a request, including an available entry-page path and broad traffic category. The inquiry form does not require advertising cookies or browser storage.

We record limited first-party website events: clicks toward the inquiry form, form starts, steps reached, successful submissions and any enabled phone-link clicks. These records contain an event identifier, time, public page and entry-page paths, broad traffic category and step number where applicable. They do not contain names, contact details, ZIP codes, form answers, full referring URLs, IP addresses or persistent visitor identifiers. Page paths and a broad traffic category may travel between pages in link parameters; no cookies or browser storage are used for this measurement. Connecting IP addresses are used temporarily to limit abuse of the event endpoint and are not saved in event records.

Cloudflare Web Analytics is not currently enabled in this site's configuration. This notice will be updated if tracking practices change.

Retention and deletion

The standard retention period for lead information is 12 months after submission, unless a longer period is necessary for a specific legal obligation or an unresolved dispute. Information may be deleted sooner when it is no longer needed.

Request-linked history follows the request's retention and deletion process. First-party website event records are also subject to a 12-month retention period and operator-reviewed deletion.

Deletion is handled through operator review rather than an automatic promise of removal at an exact moment. The process includes the lead database and associated notification, workflow, and email copies under the operator's control. Service-provider backups and records held by an independent referred business may follow separate retention practices.

Questions or requests about your information

Email contact@phoenixvillewaterproofing.com for questions or requests to access, correct, or delete information associated with your submission. Include enough detail to locate the request, such as the contact address used and approximate submission date. Do not send sensitive identification unless an appropriate verification process is arranged. If information has been forwarded, the operator can help identify the receiving business for questions about its records.

Changes to this policy

This page will be updated when collection, sharing, contact, or retention practices change. See the date above for the latest revision and the terms of use for how homeowner inquiries work.

About the referral website

Read how referrals work, including the intended single-provider relationship and current availability, and our funding disclosure. Our provider standards describe requirements for a future relationship; they do not certify any contractor. See the editorial policy for research and corrections.